Customer Satisfaction Survey
Mayville Engineering Company would appreciate you taking time to fill out our customer satisfaction survey. We value your feedback tremendously and will evaluate your responses to help us serve you more effectively and efficiently.

Thank you for supporting MEC.
The MEC Reloader Staff         

Please use the following responses to answer the survey questions:

          0 = Among the worst
          1 = On the low end
          2 = Average
          3 = On the upper end
          4 = Among the best
          5 = Not applicable

	Electronic Interation
	Was the information on our website easy to locate?
	Was the time taken to search on-line information acceptable?
	If you placed an order through our on-line store, was the order process user-friendly?
	If you placed an order on our on-line store, was the order expedited in a timely manner?
	If you printed out any literature (e.g. owner's manuals, bushing charts) were you able to download easily?
	If you corresponded via e-mail, was our response timely?
	Quality Assurance
	If you received product from us, were you satisfied with its quality and workmanship?
	Were you satisfied with the delivery time?
	If you had a concern or defective product, was your complaint handled in a satisfactory manner?
	Were you confident that the problem was resolved and would not reoccur?
	Phone Interaction
	If you used our phone support line, were you on "hold" for an excessive period?
	Was your Service Representative courteous?
	Was your Service Representative knowledgeable?
	Was your concern or inquiry handled in an efficient manner?
	Was the Service Representative able to understand your request?
	Was the Service Representative able to help you remedy the problem?
	If you used our Voicemail system, were you satisfied with the response you received?
	Did the Service Representative follow through on our company's commitment to you?
	Company Comparison
	When considering the various companies you deal with in your day-to-day activities, how would you rate your overall experience with Mayville Engineering Company's Reloader Division?

Comments


Based on the information you supplied, would you like a reloader representative to contact you about this survey?   No    Yes

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